This agreement, hereinafter referred to as the Agreement, describes the terms and conditions on the basis of which the services of the multicurrency exchange service Satoshi.com.ua are provided. These rules are an official written public offer, addressed to individuals, hereinafter referred to as Users, to conclude an Agreement on the provision of services by the Satoshi.com.ua service on the conditions, set forth below. Before using the services of the online service Satoshi.com.ua, the User is obliged to read in full the terms of the “Agreement on the rules for using the service Satoshi.com.ua”. The use of the services of the Satoshi.com.ua service is possible only if the User accepts all terms of the Agreement. The current version of the Agreement is located for public access on the Satoshi.com.ua website (satoshi.com.ua).
1. Terms and definitions
1.1. “Satoshi.com.ua” – a trademark and commercial designation of a system for providing Internet services for the exchange of electronic currencies for all Users.
1.2. User – any natural person, using the services of the “Satoshi.com.ua” service.
1.3. Digital currency – a monetary obligation between the developer of a given currency and its user, expressed in digital form.
1.4. Payment system – a software and hardware product, developed by a third party, and is a mechanism for the implementation of accounting for monetary obligations, as well as the organization of mutual settlements between Users.
Payment or operation – transfer of digital or other currency from the payer to the recipient.
1.6.Client of a payment system – a person who has entered into an agreement with the relevant payment system to acquire property rights of claim against it, measured in conventional units, adopted in the relevant payment system.
1.7. Services — operations for the input and output of digital currencies from payment systems, as well as other services, information about which is posted on the pages of the Satoshi.com.ua service.
1.8 Application – an expression of the User’s intention to use one of the services, offered by the Satoshi.com.ua Service, by filling out a digital form through the Internet site of the online service, on the terms, described in the Agreement on the rules of use and specified in the terms of this application.
2.1. This agreement governs the relationship between the User and the Service, regarding the services, provided by the Service to the User, and cancels all previous agreements between the Service and the User on this subject.
2.2. This Agreement on the rules for using the service Satoshi.com.ua does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relationship between the User and the Payment system or systems. If, under the terms of the current legislation or other agreements, the User cannot use the services of the Service, then the use of these services by the User is prohibited by this Agreement and will be recognized as illegal.
2.3. The service guarantees and ensures the confidentiality of information about the User and his operations. The service can provide this information only at the request of authorized state bodies, officials or representatives of Payment systems, if there is a legal basis for that.
3. Parties to the Agreement about the rules for using the service Satoshi.com.ua
This agreement is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the person who used the services of the Contractor, on the other.
4. Subject of the Agreement on the rules of using the service Satoshi.com.ua
4.1. The subject of this Agreement are services for the input and output of digital currencies, as well as other services, the description of which is given on the pages of the Satoshi.com.ua service.
4.2. The Service offers its services to all Users and does not verify the legitimacy and legality of the User’s possession of electronic currencies or financial resources, and does not oversee the User’s operations in any of the Payment systems.
4.3. Payment systems or financial institutions are solely responsible for the funds, entrusted to them by the User. The Service cannot be a party to the agreement between the Payment system and / or a financial institution and the User and is in no way, responsible for the incorrect or unauthorized use of the capabilities of the Payment system by the User, as well as for the User’s abuse of the functionality of the Payment system. The mutual rights and obligations of the User and the Payment system and / or financial institution are governed by the relevant agreements, concluded between them without the participation of the Satoshi.com.ua service. We are not responsible for the activities of third-party sites, payment systems or financial institutions.
4.4. Any completed operation for the deposit and withdrawal of electronic currency, as well as any other operation, offered by the Satoshi.com.ua service to the User, is considered non-cancellable, i.e. cannot be canceled by the User after its completion, namely, the receipt by the User of the funds due to him under the previously accepted terms of the transaction.
4.5. The Satoshi.com.ua service has the right to suspend or cancel the operation in progress if information is received from the authorized bodies about the inappropriateness of the User’s possession of electronic currencies or financial resources and / or other information that makes it impossible for the Satoshi.com.ua service to provide services to the User.
4.6. The Service has the right to suspend for 48 hours or cancel an ongoing operation if the User violates the terms of exchange or the terms of this Agreement on the rules for using the Satoshi.com.ua service until the user is fully identified. Refunds will be made with a 5% service commission.
4.7. The Service has the right to cancel the operation in progress and return the electronic currency and / or financial resources, deposited by the User without giving any reason.
4.8. The user undertakes:
– use only real names when contacting support or talking to site operators. Messages from users, using fictitious names, will be ignored;
– do not use non-normative vocabulary when communicating with the support of the site or the operator in the online chat. Messages with non-normative vocabulary will be ignored;
– exclude any possible complicity in illegal trade and any other illegal operations, using the services of the Satoshi.com.ua service;
– exclude any possible complicity in financial fraud, do not use the Satoshi.com.ua service in order to create and distribute financial pyramids, as well as to perform other actions that are contrary to legislation and legal norms;
– exclude any actions in their practice, using the Satoshi.com.ua service, the implementation of which may cause direct or indirect harm to the fight against money laundering and legalization of money, obtained by illegal means;
– the user undertakes to transfer the digital or fiat currency in the amount, specified in the Application, and the Service, after receiving the corresponding digital or fiat currency, undertakes to transfer to the User the digital or fiat currency, corresponding to the Application, calculated at the Rate and in accordance with the Service tariffs.
4.9. Obligations of the Satoshi.com.ua service:
— The obligation of the Service to transfer digital or fiat currency to the User is considered fulfilled at the time of writing off the digital or fiat currency in the corresponding Payment system from the Service account, which is noted in the history of transactions of the corresponding Payment system.
— take all possible and available actions to prevent attempts of illegal trade, financial fraud and money laundering, using the services. These actions inсlude, but are not limited to:
— to provide all possible assistance to law enforcement agencies in the search and capture of financial terrorists, engaged in illegal money by laundering activities.
— provision to the competent authorities in accordance with the current legislation of information, regarding the processing of the Satoshi.com.ua service;
— improving the Satoshi.com.ua service to prevent direct or indirect use of this resource in activities that contradict the legislation, aimed at combating illegal trade, financial fraud and money laundering.
4.10. Satoshi.com.ua service has the right to change the terms of the Loyalty Program and the Affiliate Program at its discretion.
5. Liability of the parties
5.1. In case of receipt from the User to the Satoshi.com.ua Service of Electronic currency or funds in an amount, different from that specified in the Application, the Service has the right to consider this as an order of the User to recalculate upon the application, according to the actually received amount of Electronic currency. If the rate changes by 5% or more, the Service has the right to recalculate the rate to the current one. If the amount of received Electronic currency or funds differs from the one declared by the User by more than 10%, the Service can cancel the Application unilaterally and return the funds, received to the payer’s details. When making a refund, all commission costs for the transfer of funds are made from the funds, received at the expense of the User.
5.3. If the title marks do not come from the Customer to the Contractor’s account within the specified period, from the moment the Customer submits the application, the Agreement on the rules for using the Satoshi.com.ua service between the parties is terminated by the Contractor on the one hand, since the contract does not enter into force. The customer may not be notified of this. If the title units arrive at the Contractor’s details after the specified period, then such funds are transferred back to the Customer’s account and all commission costs, associated with the transfer, are deducted from these funds.
5.4. If there is a delay in the transfer of funds to the detailsб specified by the Customer, due to the fault of the settlement system, the Contractor is not liable for damageб resulting from a long receipt of funds. In this case, the Customer must agree that all claims will be made to the settlement system, and the Contractor provides his assistance as far as possible within the framework of the current legislation.
The obligations of the exchanger are considered fulfilled after the coins are sent to the address, specified by the client, which is confirmed by an entry in the block browser (in the blockchain registry). For small exchange amounts, as well as when the network is loaded, the confirmation of transactions can take from several hours to several days. The exchanger cannot influence the speed of transaction confirmation and we do not promise any increased transaction fees. We do not predict the time of confirmations on the Bitcoin / Altcoins network and do not make any recommendations in this regard.
5.5. In case of detection falsification of communication flows or exertion of influence in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are recalculated in accordance with the current Agreement on the rules of using the Satoshi.com.ua service. If the Customer does not agree with the recalculation, he has the full right to terminate the contract and the title units will be transferred to the details, specified by the Customer.
5.6. In case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability in accordance with the framework of this agreement on the rules for using the service Satoshi.com.ua, received title units and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
5.7. The Customer undertakes to comply with the norms, corresponding to the legislation, and also not to falsify communication flows and not to create obstacles for the normal operation of the Contractor’s program code.
5.8. The Contractor is not responsible for damage and consequences in case of an erroneous transfer of electronic currency in the event that the Customer specified incorrect details when submitting an application.
Due to the peculiarities of the exchange of Exmo code, livecoin code, wex code, the exchanger considers its obligations on the application, fulfilled at the moment of successful sending of the code to the e-mail address, specified by the client, since we cannot guarantee either the good faith of the client himself or that third parties do not have access to his mail.
5.9. The Service will make every effort, but does not guarantee that its services will be available 24/7. The Service does not bear any responsibility for losses, unearned profits and other costs of the User, arising from the impossibility of gaining access to the website and services of the Service.
5.10. The Service does not bear any responsibility for losses, unearned profits and other costs of the User, resulting from delays, errors or failures in making bank payments or digital transfers.
5.11. The Service does not bear any responsibility for losses, unearned profits and other costs of the User, resulting from erroneous expectations of the User in relation to the tariff rates of the Service, profitability of transactions and other subjective factors.
5.12. The service is not responsible and does not compensate for losses in the event of an imperfect exchange due to incorrectly specified details when placing an application by the user and does not undertake to take actions to return such funds.
5.13. The User guarantees compensation for losses of the Service in cases of claims or claims directly or indirectly related to the use of the Service by the User, with the exception of losses, caused by guilty (intentional or careless) actions of the Service itself.
5.14. The user guarantees that he is the owner or has legal grounds for disposing of the amounts, used in his transactions.
5.15. The User undertakes not to abuse the actions of the bonus and partner programs of the Service and services friendly to him, as well as not to create deliberately unpaid applications systematically.
5.16. The user is obliged to indicate the prescribed wording in the note to the payment. In the absence of such a comment, the service reserves the right to initiate the refund procedure. In case of suspicion of fraudulent origin of the payment, the refund can be made through the support service of the payment system and take up to 7 days.
6. Cost of services
6.1. The cost of services of the Satoshi.com.ua service is set by the management and published on the website of this resource.
6.2. The Satoshi.com.ua service has the right to change the exchange rates of electronic currencies independently and charges commissions at any time unilaterally, which notifies the Service Users by preliminary posting information about these changes on the Service’s website.
6.3. The Application, submitted by the User on the website of the Satoshi.com.ua service, indicates the rate, the amount of the commission, charged by the relevant Payment System for the operation, the amount of the Satoshi.com.ua service remuneration, as well as the total amount of funds or transferred digital currency.
6.4. Satoshi.com.ua service charges the cost of its remuneration at the time of the corresponding Operation. The amount of the remuneration of the Service is reflected in the Application and is confirmed by the User on one of the pages of the user interface when placing the Application.
7. Form of agreement
Both parties, represented by the Contractor and the Customer, accept this Agreement on the rules for using the Satoshi.com.ua service as an agreement of equal legal force, indicated in writing.
7.1. This Agreement is considered to be concluded on the terms of a public offer, accepted by the User in the course of his submission of the Application.
7.2. A public offer is the information, displayed by the Satoshi.com.ua service, about the parameters and conditions of the Application.
7.3. The acceptance of a public offer is recognized as the User’s actions to complete the formation of the Application, confirming his intention to use the services of the Satoshi.com.ua service on the conditions, described in this Agreement on the rules for using the Satoshi.com.ua service, specified in the Application.
7.4. The date and time of acceptance, as well as the parameters of the conditions of the Application, are noted by the Satoshi.com.ua service automatically at the time the application is completed.
7.5. The agreement on the rules for using the Satoshi.com.ua service enters into force from the moment the User completes the formation of the Application. The User has the right to refuse to perform an operation on the Application before paying for the operation.
8. Claims and disputes
Claims under this Agreement are accepted by the Contractor in the form of an email, in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor, indicated on the website.
8.1. The Satoshi.com.ua service has the right to amend the Agreement on the rules unilaterally for using the Satoshi.com.ua service by publishing the changes on the Online Service Website. Changes come into force from the moment of publication, unless another date for the entry into force of the changes is additionally determined when they are published.
8.2. The Satoshi.com.ua service has the right, in the event of suspicious actions in the process of filling out an application by the User, in order to avoid damage from hacker attacks, to suspend such operations until the reasons for these actions are clarified.
8.3. The Satoshi.com.ua service has the right to refuse to perform the exchange, purchase and sale of digital currencies if the transfer of the Initial currency to the service account was made without placing an application, using the user interfaces on the service website. The digital currency, transferred to the service accounts, without making an application, using the user interfaces on the service website, can be returned to the user upon request, taking into account the deduction of the Payment system commission, if any.
8.4. The Satoshi.com.ua service has the right to send the User to the specified e-mail information about the status of the exchange process, because this is integral to the successful completion of the exchange.
8.5. All disputes and disagreements that have arisen, or that may arise from this Agreement on the rules for using the Satoshi.com.ua service, are subject to resolution through negotiations on the basis of a written application from the User. The Satoshi.com.ua service, after receiving a claim from the User, is obliged to satisfy the claims and requirements, stated in the claim within 15 (fifteen) days or send a reasoned refusal to the User. All necessary documents must be attached to the answer. If the arisen dispute is not resolved in a complaint procedure within 60 (sixty) days, either Party has the right to apply for a dispute resolution to the court at the location of the User.
9. Conduction of exchange transactions
9.1. It is strictly forbidden to use the services of the Contractor to carry out illegal transfers and fraudulent activities. At the conclusion of this agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, bear criminal liability, established by the legislation at the moment.
9.2. If it is impossible to fulfill the application automatically, due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the details of the Customer minus commission costs.
9.3. At the first request, the Contractor is obliged to transfer information about the transfer of digital currency to law enforcement agencies, the administration of settlement systems, as well as to victims of illegal actions who have suffered as a result of fraud proven by judicial authorities.
9.4. In case of suspicion of fraud and money laundering, the customer undertakes to undergo verification and provide all documents, proving his identity and account ownership rights.
9.5. The Customer undertakes not to interfere with the work of the Contractor and not cause damage to its software and hardware, as well as the Customer undertakes to transmit accurate information to ensure that the Contractor fulfills all terms of the contract.
10.1. The Satoshi.com.ua service is not a tax agent for the User, and will not notify the User about his tax costs. The user undertakes to pay independently all taxes, required by the tax legislation of his place of residence.
10.2. In the event that government authorities require the Satoshi.com.ua service to pay the User’s taxes or cover the debt, arising from the User’s refusal to pay taxes, the User agrees to reimburse the service for all these payments.
11. Force majeure
In the event that unforeseen circumstances arise during the processing of the Customer’s application, contributing to the Contractor’s failure to fulfill the terms of the contract, the deadlines for fulfilling the application are postponed for the corresponding period of the duration of the force majeure. The Contractor is not responsible for overdue obligations.
The Contractor has the right to refuse to conclude an Agreement on the rules for using the Satoshi.com.ua service and to execute the application, without giving any reason. This clause applies to any client.